From Fragmentation to Focus: Architecting a Scalable Multi-Product Platform
Unifying the Enterprise Ecosystem: How we centralized administration for 4+ products and reduced 1 week workload to 4 mins.
Role
Design leadership to simplify the Admin experience
Contribution:
UX, Product strategy
Team:
Admin experience product team
Duration
6 Months
Platform:
Web app
Tools:
The Challenge: Complexity at Scale Expanding product suites created a fragmented experience and increased operational overhead, as administrators struggled to navigate disparate systems with inconsistent interfaces.
The Strategy: A Unified Ecosystem I architected the "Galaxy Admin Hub" to unify 4+ enterprise products into a cohesive workspace. I utilized AI to rapidly analyze and synthesize the Information Architecture of complex, unfamiliar systems, while leveraging best-in-class SaaS patterns (e.g., Microsoft 365) to drive the strategy.
The Solution & Impact: Delivered a scalable Information Architecture that streamlined critical workflows like user provisioning and established a flexible framework for future acquisitions, empowering administrators with a seamless, single-command center.
Key Results
82.7% uplift in visual perception
The redesigned elevated visual clarity and trust, with 82.7% of users expressing positive aesthetic feedback almost double the previous version. Admins also reported noticeably smoother navigation and record management.
4.5 / 5 validated usability
The new design delivered strong usability signals, earning a 4.5/5 ease-of-use score in testing. Every participant completed the task successfully, reinforcing the clarity of the redesigned workflow.
110% adoption growth
Following launch, the User Record redesign rapidly became one of the most-engaged admin UI redesign, with adoption climbing 110% in a month and views rising 155%. Usage data showed 4,700+ accesses and 2,300+ updates.
75 / 100 SUS rating: Good–Excellent
The redesign achieved a SUS score of 75, signaling both intuitive interaction patterns and reduced cognitive load. The strong usability results accelerated customer interest in moving the redesign to production.
Find the right problem
The Cost of Disconnected Systems Description:
Multiple acquisitions created a disjointed ecosystem, leading to duplicate setup efforts and disparate interfaces for the same core functionalities.
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Decoding Legacy Systems via AI
Faced with a complex array of unfamiliar systems, I utilized AI agents to audit and synthesize the diverse data models and navigation structures. This approach turned a fragmented ecosystem into a clear taxonomy, enabling me to architect a cohesive framework without deep prior knowledge of every individual product.
Customer feedback
“It takes too many clicks, and page transitions are painfully slow.”
“There are different roles in my team. I don’t want the admin who manages training content to access HR hiring data.”
“I didn’t even know this feature existed. When was it introduced, and where do I enable it”
Unified Control & Optimized Data Display
Simply refining components or individual pages fails to address the friction in the holistic user journey.
Project impact
The redesign elevates core workflows with clearer hierarchy, smoother navigation, and reduced friction in high-frequency tasks. Validated through strong usability and rapid adoption, the experience delivers measurable, organization-wide impact.
82.7%
The redesigned elevated visual clarity and trust, with 82.7% of users expressing positive aesthetic feedback almost double the previous version.
Admins also reported noticeably smoother navigation and record management.
4.5
/ 5 validated usability
The new design delivered strong usability signals, earning a 4.5/5 ease-of-use score in testing.
Every participant completed the task successfully, reinforcing the clarity of the redesigned workflow.
110%
adoption growth
Following launch, the User Record redesign rapidly became one of the most-engaged admin UI redesign, with adoption climbing 110% in a month and views rising 155%. Usage data showed 4,700+ accesses and 2,300+ updates.
75
/ 100 SUS rating: Good–Excellent
The redesign achieved a SUS score of 75, signaling both intuitive interaction patterns and reduced cognitive load. The strong usability results accelerated customer interest in moving the redesign to production.
What people say about me
Henry – I have truly enjoyed working with you. Your design has always been neat and I think you have great listening skills – caring about the ultimate goal, the problems that we aim at solving, and it is obvious that when you create the experience, you have the actual use case for the right personas in mind. Wherever you go, you’ll bring that strong skillset.
David Charpin
Product Director
You've been a great collaborator, and I've always appreciated your thoughtful approach to design. Few people have so quickly gathered/understood the problem/issue and almost instantly captured the designs in a way like you do. It's a real gift.
Over the past years that we have been working together, your contributions have been nothing short of exemplary. Consistently driving to push the needle on progress to realize complex product issues, workflows and use cases. Always with a remarkable ability to ensure we are constantly focusing on developing features/solutions/enhancements that are not only innovative but highly relevant to our customer's needs.
Klas Anundby
Senior Product Manager